Knowledgebase - Starcresc

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How do I enter a support ticket? Support tickets are a great way of communicating with us when you are looking for support, such... What are the support ticket priorities used for? Choosing the correct support priority is crucial to the proper completion of your ticket. Tickets... What do the abbreviations used in my ticket stand for? For speed and efficiency, your technician may use certain abbreviations and shorthands when... What do the support ticket statuses mean? Tickets entered through the customer portal are assigned varying statuses as they progress from...

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