When a new invoice is created in your account, you will be alerted through the Customer Portal on the homepage under Invoices.
You should also receive a notification and a copy of your invoice by email. Alternatively, you can go to Billing > My Invoices and select the Open invoice from there.
Once you have done so, you will be presented with the Invoice. You will be able to see the entirety of the invoice, line items, payment address, billing address, and any other related terms to that invoice. Please review the invoice to be sure all the details are correct. In order to continue, the invoice must be marked as Open, not processing, pending, cancelled, or paid.
When you are ready to pay the invoice, about halfway down the invoice, you will see a dropdown labeled Payment Methods with different payment methods to choose from. Simply choose your preferred payment method for the invoice:
- Choose Manual/Mail-In/Check Payment to make a payment via cash or check. This option can be selected if you want to mail in the payment. You will find the correct mailing address on the invoice.
- Choose Credit Card/Stripe to pay the invoice via a credit card. You will be redirected to a 3rd party payment processor, Stripe, to complete payment.
- Choose Paypal if you would like to pay your invoice via Paypal or using a credit card. You will be redirected to the 3rd party Paypal site to complete payment. We are currently not accepting PayPal payments.
Once your payment has been received, processed, and cleared, only then should the invoice be marked as Paid. This may take several hours to complete. For mail-in payments, it may take up to a week for the invoice to be marked as paid. This is one of the benefits of online payment.