It is very important to keep this information current, so that your hosting company can stay in contact with you. It is also important for automatic recurring invoices to ensure disruption of service does not happen. Once you have logged into the Customer Portal, you will see a greeting and the first name on the account at the top right of the screen. It will say something such as Hello, Daren.
After clicking, you will be presented with the user menu from where you can choose:
- Edit Account Details to update the primary contact on the account as well as the primary billing address and phone number. It is critical that these are exactly as they should appear on invoices and tax forms.
- Contacts/Sub Accounts to add additional users who are authorized to perform certain actions within the account. You can manage them seperately and revoke access at any time.
- Change Password in order to change the account password. We recommend changing the password at least once every 6 months for security.
- Security Settings to set your account Security Question. This is important as it will be required before making most changes to your account.
- Email History will allow you to review Email Correspondence. Please Note however, that the email history keeps track of all emails for your account, some which may not have been sent to you due to Administrative reasons or because they were incorrect invoices that were later adjusted or edited.
If you make any changes, scroll down to the bottom of the page, and click on the Save Changes button.
