For speed and efficiency, your technician may use certain abbreviations and shorthands when documenting time on your ticket. The following non-exhaustive list should include the most common abbreviations used. If you are ever unsure of an abbreviation, feel free to ask!

• UP or + Indicates something was updated. Example: Updated the expiry date for a coupon as it neared expiration.
  
  
• REM or - Indicates something was removed. Example: Removed a specific menu item from a dropdown menu list.
  
  
• ADD or ++ Something new added. Example: Added a new page with a list of services the company offers.
  
  
• FIX or -- Fixed something that was broken. Example: Fixed the contact form that was not sending emails to the right email address.
  
  
• NEW or + May be used interchangably with ADD, but new specifically means a new feature/system was added that may need attention to determine if it may need to be customized. Example: The contact form now sends an automatic reply.
  
  
• TODO or +- - Indicates that there is a specific item that still needs to be addressed and has been added to the to do list. Example: Text on the about us page is a little hard to read due to the dark background and should have a different color applied to it in the future.
  
  
• CHK or -+ Indicates something that will need to be checked on in the future  to be sure that it operates effectively or does not conflict with other items. This may also be used to indicate that the client needs to check something to be sure an issue is resolved. Example: Check that new contact form is going to a new address