Choosing the correct support priority is crucial to the proper completion of your ticket. Tickets placed in the wrong priority level will not be addressed faster and may in fact be addressed slower as they must be rerouted through the proper channel.

• Low Priority service issues that do not result in loss of service. This includes questions, most billing issues, status updates, and other non-emergency issues, including requests to schedule an item more than 72 hours in the future.
  
  
• Medium Priority service issues non-emergency issues that result in intermittent or constant but not-critical interruption or loss of service. These may include time-sensitive updates that need to be scheduled within 48 hours.
  
  
• High Priority Items include critical and emergency issues that are resulting in constant loss of service or interruption of vital services. These may include time-sensitive update requests, service outages, critical errors, and urgent billing issues that may result in loss of service. Also use the high priority level for requesting scheduled service to be completed within 24 hours.